Payment and Cancellation Policy

We've prepared this page to answer the most common questions we receive. If your question isn't answered here or you need more information, please contact us.

Visa and Mastercard are our acceptable methods of payment via Sagepay.

Payment will be processed and taken when the order is placed with us. This is not an order confirmation or order acceptance from us.

Please note that orders will only be dispatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

We are not obliged to accept your order; for example we will not accept your order if:

- The goods in stock appear to be damaged
- Your payment is not authorised
- There is an error on our website regarding the price or other details of the goods
- You have cancelled your order in accordance with the instructions below

We will be in contact with you as soon as possible (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.

Cancelling an order before dispatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch your order. Please see the Contact Us page for our telephone number and email address. To cancel your order, you will need to give us your name and address details, as well as your order number.

In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.