Terms and Conditions

We've prepared this page to answer the most common questions we receive. If your question isn't answered here or you need more information, please contact us.

Welcome to the Your Local Jeweller website. By continuing to use this website you are indicating that you accept these terms and conditions of use. If you do not accept these terms and conditions, you must not use this site.

Please also read our privacy policy section regarding data protection and how we use the information you give us.

By using the website you are confirming that you are at least 18 years old, or, if you are under the age of 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by adults over the age of 18.

(1) Definitions

In these terms and conditions the following terms shall have the following meanings: 'Us, us, "We, we', 'Our, our' refers to Your Local Jeweller. 'You, you, Your, your' refers to the person using the website

(2) Intellectual Property

You acknowledge and will respect all such intellectual property rights we own or may own or those owned by a third party in the look and feel of the website and its contents including any sounds, music, text, graphics, data, stills, photographs and moving images. Such intellectual property rights shall include any registered and unregistered intellectual property rights, rights of any type or nature including trademarks and community marks. You further agree that you will not infringe our copyright or copyright of a third party by any method or manner now known or as may exist in the future.

You may use, store, print and download information contained in pages from this website for your own personal use to enable you to create a 'wish list' of products from the products range.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us.

(3) Use of the website

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this website. We will not be liable to you or anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.

We will try to make sure that the website is always available. However, this will not always be possible, and we will not be liable if the website is unavailable for any reason.

(4) Prices

Prices quoted on the website are stated in Great British Pounds (£), and are inclusive of VAT at the current standard rate.

Prices for our products are subject to change without notice and are updated daily according to the London Gold and Silver Fixes.

(5) Terms of Sale

By placing an order you are offering to purchase a product on and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Information for further information.

In order to contract with Your Local Jeweller you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Your Local Jeweller retains the right to refuse any request made by you.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Our Contract

After you have placed an order:

We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.

We will dispatch your goods. This means we formally accept the order, and are obliged to complete the contract.

Please note: that while we guarantee to send you a notification of every valid order we receive from you, you will understand that we cannot equally guarantee that the notification we send will be received by you, nor that, if it is received by you, it will be legible and uncorrupted.

We are not obliged to accept your order; for example we will not accept your order if:

- The goods in stock appear to be damaged
- Your payment is not authorised
- There is an error on our website regarding the price or other details of the goods
- You have cancelled your order in accordance with the instructions below

We reserve the right to refuse any order.

Pricing and availability

Whilst we try to ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices throughout the website are quoted in Great British Pounds (£) inclusive of VAT. Packaging and delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


Visa and Mastercard are our acceptable methods of payment through sagepay.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

However on occasions we may debit your payment card before a binding contract has been concluded. Such action will under no circumstances constitute acceptance of your offer on our part and, in the event that, we ultimately reject your order, a refund will be made to your payment card.

(6) Extent of Liability

We are providing this site on an 'as is' basis and make no representation or warranty of any kind with respect to this site or its contents including information posted by third parties and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published in this site.

The selling price, availability and specification of the goods as stated on the website are subject to change without notice.

All photographs and descriptions appearing on the website are for illustration purposes only. We do not guarantee that colours in our images will be rendered correctly on different computer monitors. The information contained in this site may contain technical inaccuracies or typographical errors.

Our liability howsoever it arises for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages or any kind, including (without limitation) compensatory, direct, indirect or consequential damage, loss of data, income or profit, loss of or damage to property and claims of third parties.

(7) Linking to this website

The website may contain links to other websites which may interest you these external websites are not under our control and we do not accept any liability in relation to your use of such websites. We provide these links because we think they might be of interest to you, but we do not monitor or endorse these other websites.

Any links to this website must be directed to its homepage and our prior written approval must be obtained before any links are established to this site.

(8) Termination of the Website or Services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time and without notice to you, for example if:

there is a change in the law that limits our ability to provide the website; or

an event beyond our control stops us providing the website (eg: technical difficulties)

(9) Changes to Terms and Conditions

We reserve the right to change this website and its content (including these terms and conditions) from time to time and without notice to you. It is your responsibility to ensure that you refer to these terms and conditions on accessing the website and to ensure that you comply with any changes. Your continued use of this website after any such changes constitutes acceptance, if you do not wish to be governed by the revised content, please stop using the website.

(10) Governing Law and Jurisdiction

These terms and conditions of use are governed by English law and you and we agree to the exclusive jurisdiction of the High Court of England and Wales if there is any dispute between us. If you access the website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

If any part of these terms and conditions of use is found to be invalid by law, the rest of them shall remain valid and enforceable.

In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.